With eleven years of service in the U.S. military, including active duty in the U.S. Army, the Army Reserves, and the Air National Guard, Jackson brings proven discipline, precision, and problem-solving skills to Nolen Septic. While pursuing his Master of Science in Mechanical Engineering at Southern Illinois University Edwardsville, Jack gained valuable hands-on experience working for Nolen Septic. After graduation, Jack realized sitting at a desk wasn’t his style, so he returned full-time to the family business to combine his engineering knowledge with hands-on service.

Jack approaches every service call with the same dedication he brought to his time in uniform: assess the situation, find the solution, and get the job done right the first time. Whether it’s routine maintenance or an emergency repair, customers know they can count on his professionalism, attention to detail, and genuine care for the people he serves.

Outside of his work, Jack's passion lies in his family and all things animals, especially reptiles. He enjoys reading, learning new facts, and building all kinds of creative things. Whether he's exploring a new story or constructing something unique, Jack is always excited to discover and create. He is married to Brittany and a proud father of three. As the son-in-law of the company's founders, he also carries forward the strong family values and work ethic that are central to Nolen Septic.

For more than 26 years, Joe Nolen has been keeping septic systems across Madison & St. Clair County, Illinois, running smoothly. As the owner of Nolen Septic, Joe combines hands-on expertise with a commitment to honest, reliable service that’s been the hallmark of this family business since day one.

Born and raised in the community he serves, whether serving a longtime neighbor or a first-time customer, Joe approaches every job with pride, dedication, and care. From troubleshooting tough septic issues to educating homeowners on system care, Joe’s goal is simple: to keep your home or business flowing worry-free.

When he’s not out on a service call, you can find Joe spending time with family, grilling meat, traveling, or fixing just about anything - either around the house or for Nolen Septic—always bringing the same down-to-earth approach to life that he brings to his work. Joe is married to his wife, Melanie, and together they raised three children. Today, he especially enjoys being "Papa" to his three grandchildren, a title he wears with pride.

Melanie Nolen brings passion, organization, and a customer-focused approach to Nolen Septic. In her role as co-owner and operations manager, she handles daily operations and helps keep the business running seamlessly. With deep roots in the family business, Melanie combines her strong management skills with hands-on knowledge of septic system services to keep everything running smoothly.

Known for her attention to detail and commitment to customer satisfaction, Melanie works closely with clients to provide clear communication, timely service, and trusted expertise. Her dedication helps make Nolen Septic a reliable partner for homes and businesses throughout Madison and St. Clair Counties.

Melanie balances work with a love for travel, spending time outdoors, and community involvement. She shares life and business with her husband, Joe, and treasures time with their family. Her favorite role is being "Gigi" to their grandchildren.